SIT50416 Diploma of Hospitality Management (Back of House & Front of House)

Become an operator who can successfully manage a team of hospitality professionals. Be a specialist able to co-ordinate the business operations of a team from as small as 2 to as large as a department in an international hotel.

28 units are required for award of this qualification including:
13 core units & 15 elective units.

Back of House Units

Core Units

  • BSBDIV501 Manage Diversity in the workplace
  • BSBMGT517 Manage Operational Plan
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXGLC001 Research and comply with regulatory requirements
  • SITXHRM002 Roster staff
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXWHS003 Implement and monitor work health and safety practices

Elective Units

  • SITHIND001 Use hygienic practices for hospitality service
  • SITHIND004 Work effectively in hospitality service
  • BSBADM502 Manage Meetings
  • BSBRES401 Analyse and present research information
  • BSBCMM401 Make a presentation
  • SITXCOM004 Address protocol requirements
  • BSBITU302 Create electronic presentations
  • BSBSUS501 Develop workplace policy and procedures for sustainability
  • BSBFIM502 Manage payroll
  • SITXFIN002 Interpret financial information
  • SITXHRM004 Recruit, select and induct staff
  • SITXHRM006 Monitor staff performance
  • BSBRSK501 Manage risk
  • SITHIND002 Source and use information on the hospitality industry
  • BSBFIA401 Prepare financial reports

Front of House Units

Core Units

  • BSBDIV501 Manage Diversity in the workplace
  • BSBMGT517 Manage Operational Plan
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXGLC001 Research and comply with regulatory requirements
  • SITXHRM002 Roster staff
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXWHS003 Implement and monitor work health and safety practices

Elective Units

  • SITHIND001 Use hygienic practices for hospitality service
  • SITHIND004 Work effectively in hospitality service
  • SITXHRM004 Recruit, select and induct staff*
  • SITXHRM006 Monitor staff performance
  • BBSBADM502 Manage meetings*
  • BSBCMM401 Make a Presentation*
  • SITXCOM004 Address protocol requirements*
  • BSBRSK501 Manage risk*
  • SITXMPR004 Co-ordinate Marketing Activities*
  • SITXMPR007 Develop and Implement Marketing Strategies*
  • SITHFAB002 Provide responsible service of alcohol*
  • SITXFIN002 Interpret financial information*
  • SITHGAM001 Provide responsible gambling services*
  • SITXINV003 Purchase goods*
  • SITHIND002 Source and use information on the hospitality
    industry*
  • *Electives may be changed at any stage.
    **Minimum of 36 shifts in the Hospitality Industry required.

Entry Requirements

  • Age 16+
  • IELTS 5.5 or equivalent English proficiency
  • Completed Year 12, or equivalent

Academic Calendar 2018

Course Duration

71 weeks (56 study weeks, 15 holiday weeks).

Back of House Brochure

Front of House Brochure

Brisbane Career College Pty Ltd trading as SERO Institute