SIT40516 Certificate IV in Hospitality

Learn how to lead and manage a team of hospitality professionals whether it’s to move up the ladder in a larger international company, or to run your own business. This qualification is the building block for supervisors and team leaders in the hospitality industry.

21 units are required for award of this qualification including:
9 core units & 12 elective units.

Core Units

  • BSBDIV501 Manage diversity in the workplace
  • SITHIND004 Work effectively in hospitality service
  • SITXCCS007 Enhance customer service experiences
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXHRM001 Coach others in job skills
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXWHS003 Implement and monitor work health and safety practices

Elective Units

  • SITHIND001 Use hygienic practices for hospitality service
  • SITXCCS002 Provide visitor information
  • SITXCRI001 Respond to a customer in crisis
  • SITXHRM002 Roster staff
  • SITXCOM004 Address protocol requirements
  • SITXFSA001 Use hygienic practices in food safety
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
  • SITXFSA002 Participate in safe food handling practices
  • SITXWHS002 Identify hazards, assess and control safety risks
  • SITHIND002 Source and use information on the hospitality industry
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXFIN002 Interpret financial information

Entry Requirements

  • Age 16+
  • IELTS 5.5 or equivalent English proficiency
  • Completed Year 12, or equivalent

Academic Calendar 2018

Course Duration

52 weeks (39 study weeks, 13 holiday weeks).

Brisbane Career College Pty Ltd trading as SERO Institute