SIT40416 Certificate IV in Hospitality

The Certificate IV in Hospitality has been designed specifically for students who are wishing to gain skills and knowledge to supervise and lead a small to medium team within a variety of businesses in the sector. The students may be able to assist in the management of a department within a large hotel.

This program reflects the role of skilled operators who use a broad range of hospitality skills, via service, sales or in an operational capacity in conjunction with supervisory skills and sound knowledge to plan, monitor and evaluate the work of team members. They use discretion and judgement and have a sound knowledge of industry operations. They work with independence or limited guidance, may have responsibility for others and make a range of decisions to solve non routine problems.

21 units are required for award of this qualification including:
9 core units & 12 elective units.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units

  • BSBDIV501 Manage diversity in the workplace
  • SITHIND004 Work effectively in hospitality service
  • SITXCCS007 Enhance customer service experiences
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXHRM001 Coach others in job skills
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXWHS003 Implement and monitor work health and safety practices

Elective Units

  • SITHIND001 Use hygienic practices for hospitality service
  • SITXCCS002 Provide visitor information
  • SITXCRI001 Respond to a customer in crisis
  • SITXHRM002 Roster staff
  • SITXCOM004 Address protocol requirements
  • SITXFSA001 Use hygienic practices in food safety
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
  • SITXFSA002 Participate in safe food handling practices
  • SITXWHS002 Identify hazards, assess and control safety risks
  • SITHIND002 Source and use information on the hospitality industry
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXFIN002 Interpret financial information

Course duration & method of Delivery

This course is delivered over 12 months with a flexible learning approach. Content is delivered online with weekly supportive classroom sessions at Brisbane, Gold Coast and Cairns campuses.

Schedule of Fees

Download the schedule of fees 2016 below.

Entry Requirements

There are no prerequisites for entry into this course however it is desired that candidates have completed Australian Year 10 (or equivalent). Please contact SERO Institute for further information.